Solutions for Equipment Manufacturers
Put your technical knowledge to work
across the aftermarket.
Your customers, dealers, service teams, and parts operations all depend on the same technical knowledge. LUMAREF transforms the manuals, diagrams, parts catalogs, and product information you already have into structured, model-aware knowledge that powers better outcomes.
One connected foundation
Different problems solved.
Start with the problem creating the most friction today. The same technical product knowledge can expand into more experiences over time.
Customer Self-Service
Help customers find reliable technical answers without searching through PDFs or waiting for support.
Dealer Enablement
Give dealers the technical context they need to answer questions, identify parts, and support customers independently.
Parts Discovery & Ecommerce
Connect manuals and diagrams directly to the current parts and products people need.
Product Support & Service
Help technical teams find applicable, source-backed answers faster and with greater confidence.
Technical Content Modernization
Turn years of legacy manuals and parts content into modern digital experiences without rebuilding your documentation stack.
Aftermarket Intelligence
See what customers are asking, where they get stuck, and what their questions reveal about demand.
Customer Self-Service
Give customers answers — not another folder of PDFs.
Your technical information may already be available online. That does not mean customers can use it. Finding the right answer often requires choosing the correct manual, identifying the right model, searching hundreds of pages, and interpreting a diagram — just to reach something that may or may not apply.
LUMAREF gives customers a clearer path from question to answer to action.
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Find the right technical answer
Search naturally across manuals, diagrams, parts information, and technical content — instead of guessing filenames or document locations.
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Know what the answer applies to
Keep technical information connected to the relevant equipment, model, manual, and product context.
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Verify the source
Every answer stays connected to the exact technical reference behind it.
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Continue to the next step
Move from an answer to the relevant diagram, part, product, or destination.
The result
- Fewer repetitive support questions
- Faster answers for customers
- Greater confidence in self-service
- Better use of technical content you already created
- A more modern experience for complex products
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Dealer Enablement
Give your dealers more answers — and fewer reasons to call headquarters.
Dealers and distributors are often expected to support products they did not design using documentation they did not create. When information is fragmented or difficult to interpret, even experienced partners depend on internal employees to answer routine questions.
LUMAREF turns the same technical content you already distribute into a more useful dealer experience.
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Make technical information easier to navigate
Replace directories of files with searchable guides, structured content, and interactive diagrams.
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Preserve equipment and model context
Help dealers determine which information applies before they recommend a procedure or part.
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Connect diagrams to parts and products
Let a dealer move directly from the technical reference to the component or current product they need.
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Deliver knowledge through existing experiences
Use LUMAREF-hosted pages or bring the same knowledge into dealer portals, websites, and applications.
The result
- More independent dealer networks
- Fewer routine escalations
- Faster responses to end customers
- More consistent technical answers
- Easier access to parts information
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Parts Discovery & Ecommerce
Flagship CapabilityShorten the distance between the technical question and the right part.
A customer may successfully find the correct diagram and still have no easy way to reach the part they need to order. The diagram is in a manual. The part number is in a table. The current product lives in a different system entirely. LUMAREF connects them.
Turn static diagrams into interactive parts experiences
Diagram callouts and parts-table rows become usable navigation instead of static information trapped on a page.
Match technical references to real products
Connect extracted part numbers to the current products in your catalog, flagging uncertainty instead of silently guessing.
Connect product pages back to technical context
Show where a part appears across manuals, diagrams, models, and technical references.
Create useful product imagery automatically
Generate branded product images from the technical source by highlighting the relevant table row and diagram callout.
Publish where customers already buy
Deliver diagram and parts experiences through LUMAREF or connect them with your existing storefront.
Keep everything connected as catalogs change
Update source content and review only what changed — the connections between diagrams, parts, and products stay intact.
The result
- Easier part identification
- Shorter path from diagram to product
- Better technical context on product pages
- More useful ecommerce experiences
- Greater aftermarket parts capture
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Product Support & Service
Help technical teams find the right answer without depending on the person who knows where everything is.
Experienced support and service employees often spend their time answering questions whose answers technically already exist. The difficulty is determining which document applies, which model this is, where the correct procedure lives, and whether this answer applies to this version.
LUMAREF gives teams a better way to work with the technical knowledge behind the equipment.
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Search by question or exact part number
Combine natural-language discovery with precise technical lookup across manuals, diagrams, and parts content.
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Keep answers grounded in evidence
Return the relevant sources, sections, diagrams, and references alongside every answer.
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Preserve technical context
Connect knowledge to the equipment, model, document, and source it applies to.
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Control what different audiences can access
Separate public-facing technical knowledge from material intended for internal teams.
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Improve the knowledge over time
Review, correct, and verify extracted information before it reaches the people who depend on it.
The result
- Less time searching
- Faster customer responses
- Fewer avoidable escalations
- More consistent answers
- Reduced dependence on senior experts
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Technical Content Modernization
Modernize years of technical content without starting over.
Most equipment manufacturers do not have an information problem. They have years — or decades — of useful information trapped in formats that were designed to distribute documents, not power modern digital experiences. Rebuilding all of that content by hand is rarely realistic. LUMAREF starts with what you already have.
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Bring content in its existing form
Add native or scanned manuals, illustrated parts catalogs, spreadsheets, product data, and web content — in the formats you already have.
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Recover the structure inside it
LUMAREF identifies sections, diagrams, parts rows, callouts, product references, and technical relationships automatically.
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Review before publishing
Inspect extracted information, resolve uncertain results, make corrections, and approve content in a visual workspace.
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Convert once. Use the result many ways.
The same structured knowledge can power hosted pages, search, AI answers, product connections, exports, embeds, and APIs.
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Keep your existing systems
LUMAREF complements the documentation, ecommerce, product, and business systems that already work.
The result
- Faster modernization of legacy content
- Less manual content reconstruction
- A reusable technical knowledge asset
- Better digital experiences without a full replatform
- More value from documentation you already paid to create
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Aftermarket Intelligence
Learn from the questions your customers are already asking.
Support requests and technical searches contain valuable signals. They reveal what customers cannot find, which products create confusion, which questions repeat, where documentation is incomplete, and which conversations may indicate buying intent.
LUMAREF helps turn technical interactions into useful aftermarket insight.
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See the real questions people ask
Review the language customers use instead of relying only on predefined search terms and assumptions.
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Understand which conversations become meaningful
Track questions, conversations, repeat engagement, and the experiences people use.
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Connect captured contacts to technical intent
When a visitor provides an email address, keep that contact connected to the conversation that led to the conversion.
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Identify opportunities to improve
Use recurring questions and difficult searches to guide documentation, support, self-service, and product decisions.
The result
- Better visibility into customer demand
- More useful content decisions
- Greater understanding of technical friction
- Lead context that begins with what the customer actually needed
- A feedback loop between customers and the aftermarket organization
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One technical knowledge foundation
These are not six separate systems.
The same connected technical knowledge can support customers, dealers, support teams, ecommerce, and future applications. Start with one problem. Expand the same knowledge into more experiences as the need grows.
Hosted experiences
Publish searchable guides, diagram catalogs, and technical experiences with LUMAREF.
Your existing systems
Connect knowledge to storefronts, portals, websites, and other applications already in use.
Your own experiences
Use embeds, exports, and APIs to build with the same structured technical knowledge.
Built for complex products
LUMAREF is strongest where technical knowledge matters after the sale.
Designed for equipment manufacturers whose products stay in service, generate aftermarket revenue, and require ongoing technical support across customers, dealers, and internal teams.
- Products that remain in service for years
- Multiple models, versions, or configurations
- Replacement parts and aftermarket revenue
- Illustrated parts catalogs or exploded diagrams
- Dealer or distributor networks
- Recurring technical support questions
- Large collections of legacy manuals and technical documents
- Customers who need to identify, maintain, repair, or support equipment
Especially across
Start with the problem creating the most friction today.
A parts catalog customers cannot navigate. A dealer network that keeps calling support. A technical team searching through PDFs. A storefront disconnected from the manuals and diagrams behind its products. Your information is already there.